Refund policy

🔄 Return & Refund Policy - Glamora World

Your satisfaction is our priority! We want you to love your jewelry. If you're not completely satisfied, we're here to help.

✅ 30-Day Return Policy

✅ You have 30 days from the date of delivery to return your item
✅ Items must be unworn, unused, and in original condition
✅ All original packaging, tags, and certificates must be included
✅ Personalized or custom-made items cannot be returned

💰 Refund Process

How to Request a Return:
1️⃣ Contact us at support@glamoraworld.com within 30 days
2️⃣ Include your order number and reason for return
3️⃣ We'll send you return instructions and address
4️⃣ Ship the item back using a trackable shipping method

Refund Timeline:
✅ Once we receive your return, we'll inspect it within 2-3 business days
✅ Approved refunds are processed within 5-7 business days
✅ Refunds will be issued to your original payment method
✅ Please allow 5-10 business days for the refund to appear in your account

💱 Exchanges

✅ We accept exchanges for different sizes or styles
✅ Contact us at support@glamoraworld.com to arrange an exchange
✅ Exchanges are subject to product availability
✅ No additional shipping charges for exchanges within the UK

❌ Non-Returnable Items

The following items cannot be returned:
❌ Personalized or engraved jewelry
❌ Earrings (for hygiene reasons)
❌ Items marked as final sale
❌ Gift cards

📦 Return Shipping

✅ Customers are responsible for return shipping costs
✅ We recommend using a trackable shipping service
✅ Glamora World is not responsible for items lost in return transit
✅ For defective or damaged items, we'll cover return shipping costs

🔧 Damaged or Defective Items

If you receive a damaged or defective item:
✅ Contact us immediately at support@glamoraworld.com
✅ Include photos of the damage or defect
✅ We'll arrange a free replacement or full refund
✅ Return shipping will be covered by Glamora World

❓ Questions?

If you have any questions about returns or refunds, please contact us:
📧 Email: support@glamoraworld.com
⏰ Response time: Within 24-48 hours

Last updated: January 2026